Refund policy

As a Business-to-Business company, any refunds or returns for a change-of-mind/other reason;

1. must be pre-approved

2. postage must be paid by the customer

3. goods must be as-new, in original packaging, in saleable condition.

4. customised items (i.e. HMX fittings) are not returnable.

5. Refunds must be requested within 14 days of the original sale date.

6. No refunds are possible for orders with a total invoice value of less than $100.

We encourage all of our customers to purchase carefully. Full details are below. This does not apply to our 'no-fuss' five year warranty offered or to your rights as a customer under Australian Consumer Law. We're here to help - if you have any issues with your order, please get in touch with the team.

GOODS RETURNS
9.1 The Buyer may not return the Goods or any part of the Goods to the Seller after delivery unless an approved returned goods authorisation number is obtained in advance and a copy of same is issued to Seller on return of Goods as evidence of acceptance of return. The Seller will not under any circumstance accept for credit any Goods returned without approval and will not be held responsible for their disposition.

9.2 In the event the Seller agrees to accept Goods for return by issuing a returned goods authorization number the following conditions will apply to the return of such goods;

a) with the exception that the return is a result of an incorrect supply made by the Seller all freight charges incurred to return Goods to point of supply must be prepaid by the Buyer.

b) reference to the Seller’s goods returned authorisation number must accompany all retuned Goods.

c) Goods to be returned must be either the original supplied quantities or in full pack quantities and be in “as new” saleable condition.

d) Goods specially ordered on indent or those of a custom nature are not returnable

e) applications for return of Goods must be made within 14 days of the original invoice date.

f) no returns will be accepted for goods with an invoice value less than $100.00

g) restocking charge of 20% of the invoice value will apply to Goods accepted for return. If the Buyer orders (at the time of return of goods) alternate Goods with a value equivalent to or greater than the invoice value of the returned Goods, this restocking charge will be reduced to 10% of the invoice value.